Tribe is the premier E-fitness platform that empowers boutique studios and local gyms to deliver the best digital workout experience for their members - better than Apple Fitness+, just for you. We provide an end-to-end solution for creating interactive workouts and producing high-quality digital fitness content, to keep users active and engaged - whether in the studio or online.
Most systems available for your online workouts right now focus purely on video streaming. But we know that your members want more. With Tribe, we built a full solution that brings the real boutique experience to digital by providing ways to connect and interact with your members as you would in your physical location. Rather than another broad purpose video tool, we designed Tribe with studio owners specifically focused on digital workouts, just as Peloton is specifically designed for online spin classes.
Our goal is not just to give you an online platform for your videos, but to empower you to deliver an authentic experience beyond basic streaming, comparable to that of Peloton and Apple Fitness+. Our commitment is to help you cut-down on costs, save time, and deliver high quality - consistently to your members.
• Stream your workout live in cinematic quality and record it for on-demand access later.
• Use a single iPhone camera or level up your production with up to 4 cameras hooked up to a switch box for a multi-camera view.
• Your members can watch/attend the workouts on their smartphone, or cast/mirror it to a TV for a more immersive experience.
• Give authentic exercise feedback with a leaderboard showing calories and heart rate zones (we made connecting to a heart rate sensor, an Apple watch, or Samsung, Fitbit, Garmin or Fossil watch quick and easy!).
• Watch their form and comment in real-time with the participants video feature.
• Set and manage your music playlist and coach audio in simple steps.
• Connect your MindBody or gym management software for members and classes integration.
• All this in a single, unified platform that’s low cost and easy to get started.
The market is saturated with free and paid workout videos. Most are shot using a single camera setup so often feel amateurish, dull and boring. Tribe supports up to four cameras via an HDMI switch, so your workouts can feel more professional.
It’s true that it’s easy to build a basic video streaming app - the problem is that this isn’t what Peloton, Mirror and Apple Fitness+ are doing, and these companies are now setting users' expectations on what a (paid) online workout should feel like. Bringing interactivity into apps through fitness wearables, allowing two way video, TV casting and more features like this is a significant development (and ongoing support) effort - we know, because we’re doing it. Tribe has a product and engineering team solely focused on building the best online workout experience, and a customer support team to take care of you and your members each step of the way.
Tribe has a great app that you can use and brand within the app, having your own section for your coaches and workouts. If you want a white labeled app, Tribe can support this for an additional fee.
We can’t think of any fitness gym or studio type who won’t benefit from using Tribe. If you’re operating a functional training or HIIT gym, the performance metrics board using your members' existing smart watches is a great feature. If calories and heart rate are not your style (i.e. lifestyle, yoga, barre, or dance studios), the participants video can help provide real-time feedback and engagement with your members. And overall, if you’re just looking for ways to better-compete with other digital fitness platforms - our multi-camera support, cinematic quality video (live and on demand) with an immersive casting experience for your members are more than good enough reasons to bring use Tribe with your members.
You can start using Tribe quickly and easily, without having to worry about lock-in contracts or monthly subscription fees. Use what you need, when you need it at rates as low as 8 cents per attendee per class. Interested in using our platform for free with ads? Get in touch!
Nothing.
No. We get you, and have heard concerns about platforms like ClassPass cannibalizing the potential pool for studio memberships. At Tribe, our goal is to strengthen your relationship with your current members by giving them a dramatically better online workout experience. We think digital is a new channel for local fitness, just as E-commerce has now just become another channel for every retail business.
Your MindBody, Zen Planner, EZFacility, or other class management software makes it easy for you to handle your enrollments and other member database processes. It’s not designed to help you deliver a compelling online workout experience to better compete with Peloton, Neou, FitOn, Mirror, etc. This is where Tribe comes in. We complement your member management software by enabling easy integration and we help increase your retention by giving you the power to match the workout quality of bigger, pure digital fitness platforms.
Definitely! What’s even bigger news is that we believe we can help you grow your online members base to include even those outside of your geographical location. Or if you are starting out with your fitness brand, or looking to expand into a new geography, you can start off with a pure digital offering, supplement it with popup events, and then potentially add in a physical studio once you have got some momentum.
Zoom and other video-conferencing software were not built for fitness. We know your struggle in getting a good balance between the volume of your music and mic audio, as well as keeping the video and audio in sync. Then, quality is so poor that it’s hard to keep your members engaged throughout the workout. Tribe can receive separate coach and music audio channels, then let each of your members participating in the workout set the relative volume levels to their individual preferences. Also, Tribe does a better job of keeping audio and video in sync using buffering (similar to what you see on YouTube and Netflix).
Using your Spotify playlist for your commercial workouts places your studio at high risk for future legal problems - you likely don’t have the rights to stream that music. More so when you start offering these workouts in the digital space. Right now, royalty free music is the best way to go. We are working some future options to make it easier for you to get the music you want in your workouts.
By joining our early studio partners programs, you will have the advantage of migrating your existing recorded workout videos in the platform for free. In the future, we may introduce a feature that will enable you to upload a video to be part of your on-demand workout library.
We have currently tested up to 500 participants in a single workout or activity. As an administrator however, you have the freedom to limit each class up to your desired number to deliver the kind of experience you want for your members, ie: elite group, mass participation, etc. Note also that you control who are members of your gym or studio in the app, and only your members can participate in your activities.
Signing up with their Facebook accounts will minimize the hassle of inputting basic data (name, photo, etc) and will help them easily find friends or members to do workouts with, message and compete against. In addition, we plan to add Facebook marketing options for you in the future, but you’ll need your members to have signed up with Facebook to do it. This will be optional, but many businesses find value in targeted advertising.
Same as you would for a member - all you need is your studio or gym code. Hand it out to your coaches which they will need to sign up with as a coach in the platform. You will then need to approve it from your “virtual studio” owner dashboard.
In the current version of the platform, you can run up to 3 classes happening at the same time. Let us know if you are planning to run more simultaneous live classes than that, and we can look at increasing the cap.
Studio access is available in any device that has access to the internet, through Google Chrome or similar web browser. We also have a free-to-use Studio TV App perfect for your live workouts inside the gym. For your members, the Tribe app is available in the Apple App Store and the Google Play Store for free.
Yes. Tribe is a global company and currently have partner studios from Australia, The Netherlands, Dubai, Singapore, and the Philippines.
Our customer care team would love to hear from you! Call us at (+1) 512 559 7568 or visit our Contact page.
Nothing. We can get you started within 24 hours. You will only be charged when you start streaming your classes with rates as low as 8 cents per attendee per class. Ready to start? Work with one of our specialists now.
With Tribe, you can easily start conducting online classes with a decent phone camera or a DLSR. But if you wish to upgrade your videos, we can recommend equipment setup for less than $2,000 to level up your current single-camera production. Alternatively, talk to our Studio Production team for professional advice on your specific video, lighting, and equipment needs.
You retain full ownership of your content. For specific classes conducted as part of special events or programs with Tribe, we request studios in advance for non-exclusive, royalty free, perpetual right to use, these classes for commercial or non-commercial purposes.
You have entire control on who gets to access your content. Tribe may, in the future, recommend non-member users to your studio, but you get to decide who, what, when and how much will the access be for.
To permanently delete your account, send us a request through email and a member of our team will be in touch shortly.
Once your account is deleted, your content will be removed from the platform together with your members' access to your studio. For classes conducted as part of special events with Tribe, the content will be retained in the system.
We take copyright seriously. If you believe that someone else has copied and posted your workouts as their own - please get in touch with us here so we can act on the matter immediately.
One of the best features of Tribe is that it’s compatible with most smartwatches and heart rate sensors that your members are already using. No need to buy any proprietary hardware. We support Apple Watch, Samsung, Fitbit, and Garmin, together with Fossil / LG and others running Google’s watch OS. We also support many bluetooth and GATT-compliant heart rate straps and bands like Polar, Wahoo, Schoshe, CooSpo, etc. will be creating a supported devices list over the coming months.
We are currently working on integrating your Mindbody membership and class schedule with Tribe. Stay updated by signing up in our newsletter.
Yes - your members will be able to use their Apple watches to join your workouts.
You may enable the Apple Health integration by allowing necessary permissions from your iPhone settings. Once enabled, this will sync any workouts done in Tribe so you can track your activity and close your rings. Check-out our support page for more help on this.
Try making a video using your mobile phone and check the front and back cameras. If the camera doesn’t work, please contact your phone manufacturer. If it works, please contact Support for further checking.
Ensure both coach and members have a stable internet connection (www.speedtest.net). Check if the audio works well with other apps, (e.g. Spotify and Youtube.) Check the equipment for both audio and video. Make sure that cables are in good condition and not worn out. Make sure that the devices are plugged in or connected properly. If you still hear noise after completing all steps, please contact Support for further assistance.
Make sure your phone is in DND (do not disturb) mode because when you get a notification, or someone calls you while you are streaming, your live stream will automatically stop.Make sure your mobile device is not on a low battery setting.
Tribe is the premier E-Fitness platform that empowers your favorite local gyms and studios to deliver the best digital workout experience. We’re working hard to make every workout feel as interactive and engaging as possible, whether you’re attending your studio classes from the physical location or online.
It feels similar to Orange Theory Fitness, Peloton and Apple Fitness+. We combine coach video and member video like Zoom with heart rate and calorie data from your favorite smartwatches and bands, bringing cinematic video quality together with metrics and some fun competition.
We have created a unified platform with unmatched technology to give studios and local gyms the ability to deliver digital fitness experience similar to that of Peloton and the new Apple Fitness+. Some of our features include live and on-demand virtual workouts from your own gym or studio, a unique TV-casting experience, high-quality coach audio with licensed music for compliance, and a real-time heart rate + calorie leaderboard using your own smartwatch or heart rate device.
Make sure to check your spam folders. We also recommend not using hotmail.com and live.com domains as sometimes Sendgrid blocks these domains.
It is possible that the email being used was already registered. Once confirmed that the email is already registered, please click on the “Forgot your password” link.
Be sure to check your spam folder. For hotmail.com and live.com domains, please contact Support.
Confirm if you and your coach have a stable internet connection by checking on www.speedtest.net. Black screen and frozen screen issues usually happen when the streaming from the coach end is interrupted.
Check for compatibility issues. Make sure that the smartphone can detect the TV before casting. (If not, it has nothing to do with the Tribe app). Make sure your smartphone and TV are connected to the same network. If you are not a Smart TV, please confirm if you are using a USB stick (e.g., Chromecast, MI stick, Roku, etc.). Make sure that the phone device and the TV supports casting.Confirm if the user can cast to another app like Youtube. Disconnect or stop mirroring your phone from the casting device and then cast it again. Note: Do not disconnect or stop casting the application itself.
Reminder: If you do the casting using URL: web.tribe.fitness in the TV, that should be known as Webcasting
Make sure you have a stable internet connection by checking on (www.speedtest.net) Please check your audio settings and make sure that the device speakers are not muted or not at the lowest volume setting.
Try restarting your mobile device. Make sure you have the latest version of the app. Check if your smartphone and PC/laptop are connected to the same WiFi network. On your browser, please do an empty cache and hard reload by following the steps below: Right-click on the Studio Panel > click on Inspect.On the left side of the address bar, right-click on the Refresh icon next to the arrow. Click on Empty Cache and Hard Reload, and then try casting again. If it doesn’t work after doing the steps, please contact Support.
Ensure your HR device and mobile phone are connected to the same WiFi network. Check if you are using the updated version of the app. (PlayStore/AppStore)Make sure that you have installed the Tribe app on both devices (HR and mobile phone)Make sure that your phone supports pairing devices. Please check this link for troubleshooting steps on all related HR devices: ttps://tribe-fitness.webflow.io/troubleshooting
Please check your weight by going to your Profile Settings > Weight (ensure it is not below 40kg and not above 150kg). Please note that decimals are not accepted. It should always be rounded off.
For the privacy settings, if the member selected the setting once, it'll be the same for the future workouts they'll do. If they decide to change their privacy settings, remember to do it first before joining a live workout.
Please ensure that you have attended or joined at least 10% of the total workout to see your class summary.
In general today, we support Apple Watch, as well as smartwatches from Samsung, Fitbit and Garmin together with Fossil / LG and others running Google’s watch OS. We also support many bluetooth heart rate straps and bands. The more technical answer is GATT-compliant bluetooth straps, like Polar, Wahoo, Schoshe, CooSpo, etc. Good straps and bands start as low as $35 on Amazon. We will be creating a supported devices list over the coming months.
Anyone can still join the classes without a heart rate monitor. You will see other participants in the class and how they’re performing, but your own stats will remain blank and will not be ranked.
Tribe uses a common clinical age-prediction maximal heart rate regression equation to estimate HRmax = [208-(0.7 x age)]. More recent researchers have backed the reliability of this equation in estimating maximum heart rate across different adult age groups, than the HRmax = (220-age) approach.
TribeFitness estimates caloric expenditure using a research-backed equation, which also serves as the backbone for caloric expenditure algorithm of many popular fitness monitors. It takes into account your heart rate, age, weight, and other variables. As in all estimation, this will not give you the EXACT amount of calories you burned, but it definitely offers you a more interactive and fun way to complete your workout sessions.
FUN FACT: In a Stanford university study, they found that consumer heart rate monitors are pretty reliable and consistent on measuring heart rates, but their values for calories varied widely. This is because each device was using a different formula or algorithm. We calculate calories based on heart-rate with just one formula, so our values are more consistent across different brands of smartwatches and heart rate monitors. This means our rankings for performance in group workouts are going to be fairer.
Yes - simply install our app on your watch and then open Tribe on your iPhone when starting your workout.
You may enable the Apple Health integration by allowing necessary permissions from your iPhone settings. Once enabled, this will sync any workouts done in Tribe so you can track your activity and close your rings. Check-out our support page for more help on this.
This option is currently under development and is expected to be rolled out by February 2021.
For members, Tribe’s immersive viewing feature works with Apple TV or any smart TV without the need to download a separate TV app from the store. Simply use the casting option and experience your favorite workouts in cinematic quality on your TV.
Once you have successfully casted your Tribe mobile app to your TV, your phone turn into a remote control for customizing what you see on your big screen (how cool is that??). Switch ON the options for MY VIDEO and SHOW FRIENDS VIDEO. Then go to the list of people attending the class and tap the video icon next to your name to see your video on TV. You may also add 4 other friends in the list to appear on the big screen with you.
Your coach can see all participants with videos turned on from their Coach Dashboard. Class participants attending the session with you, both live and later for on-demand, can also see your workout video should they choose for it to appear on their screen. This was done to make the experience of working out with your community and your friends closer to an in-studio experience regardless of the time you choose to workout. There will be “friends” joining the workout with you even when doing it on-demand.
Should you wish to keep your workouts private, we currently have a privacy option to NOT show data and video to others, including your coach. You may activate this from the menu. (Important: once turned on, you won’t be able to see workout videos of your friends and your coach will not be able to comment on your workouts). A future functionality wherein you can customize your friends' list to specify who get to see your workout videos.
Please ask your local gym or studio for their exclusive 8-digit member code. Alternatively, you may also get in touch with us through the chatbox or the support page to see if your studio is in Tribe.
Yes, as long as they are using Tribe. All you need to do is to request the exclusive gym code that is given to each of our partner studios.
It’s free to use for the members of our partner gyms and studios.
Access to your gym within Tribe is free since you have already paid for your membership in your respective studios. For special classes and other events that your studio will conduct in collaboration with Tribe, a pay-per-class fee may be initiated should you wish to join these special events in the future.
Not a member of any studio or just looking for another type of workout not offered in your local gym? We have some free workouts you can try through the Tribe channel.
Subscribe to your current studio or gym by adding the studio to your app using their exclusive 8-digit member code. You don’t pay Tribe, you’re already paying your studio or gym and that covers it.
No local studio membership? You can still do the workouts that Tribe adds to our apps, but our main focus is enabling local studios and gyms to enrich their relationships with their existing members.
The Tribe app is available in Apple’s Appstore and Google’s Play Store. Our in-studio TV app for coaches and operators are available for download here.
Yes. Tribe is a global company and we currently have partner studios from Australia, The Netherlands, Dubai, Singapore, and the Philippines.
Our customer care team would love to hear from you! Chat to us through our website, call us at (+1) 512 559 7568 or visit our Contact page.
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